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Is Your Online Reputation Quietly Killing Your Ad Campaign?
Is Your Online Reputation Quietly Killing Your Ad Campaign? Advertising is an investment, in some cases a very expensive and time consuming one, but the way consumers respond to advertising is...
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Customer Complaints in the Age of Google
Customer Complaints in the Age of Google In the book “How to win customers and keep them for life”, Michael LeBouef shares the following: A typical business hears from only 4 percent of its...
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Is Your Online Presence up to Standard For 2013?
Is Your Online Presence up to Standard For 2013? This week the UK’s biggest department store chain, John Lewis, announced their incredible December sales figures: growth of 13%. This was despite poor...
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How to Get Maximum Impact From Customer Testimonials
How to Get Maximum Impact From Customer Testimonials. No business can function without customers, and the best customers are happy customers. As a business owner, or Account Manager there is often no...
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7 Ways To Get People To Visit Your Business Website
7 Ways To Get People To Visit Your Business Website Getting a new website is an exciting time for any business, but that joy can soon be overshadowed when you find out that visiting numbers are small...
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How Do I Remove a Page From Google?
How Do I Remove a Page From Google? As a business owner, when somebody publishes something online about your business which casts your business in a negative light for everyone to see it can be quite...
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Your Reputation Is and Always Has Been Your Biggest Competitive Advantage
Your Reputation Is and Always Has Been Your Biggest Competitive Advantage Reputation has always been important to any business. For many businesses, word of mouth and referrals from customers has been...
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5 Ways To Add Social Proof To Your Website
5 Ways To Add Social Proof To Your Website The term Social Proof seems to be popping up more and more in relation to brands and marketing, although the concept itself is far from new. For those of you...
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What does your Feedback REALLY tell us?
What does your Feedback REALLY tell us? Online Reviews are now used by consumers for almost all products and services to help them make purchase decisions, choose holidays or restaurants and to help...
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I’m sure your gut reaction says that yes, they do, but how can you prove it? Let’s look at this from the customer’s point of view. If they are looking for the kind of service you provide, how does...
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